Privacy Policy

Last Updated: 20 March 2025

Privacy policy House of Georgette

At House of Georgette, we prioritize your privacy and want to ensure you understand how we manage your personal data, your rights, and how to address any questions you may have. We kindly ask that you take a few moments to review the terms outlined below.

1. Collection and Processing of Customer Data

This Privacy Policy aims to inform customers of House of Georgette’s physical store and users of its website (www.houseofgeorgette.com, hereinafter referred to as the “website”) about how House of Georgette, located at Vrijthof 17a, 6211 LD Maastricht, Netherlands, processes personal data.

As a general rule, personal data is collected when a customer or user makes a purchase in-store, browses the website, requests contact, subscribes to a newsletter, signs up for a product or service, provides or seeks information, joins a loyalty program, purchases a product, or establishes any contractual relationship with House of Georgette, either online or in-store.

The personal data collected typically includes:

Name, gender, date of birth, phone number (mobile and landline), email address, physical address, and tax identification number.

Credit card details (used exclusively for payment purposes).

Additional personal data may be collected as needed for service provision or transaction processing.

House of Georgette also collects and processes technical data about user devices, including:

Hardware specifications, IP address, and browser/software characteristics.

Website usage data, such as pages visited, browser type, domain name, access times, and referral links (“Usability Information”).

This usability data helps improve website performance and, with user consent, analyse browsing habits, measure advertising effectiveness, and tailor marketing content to user preferences.

For the purposes of this Privacy Policy, a contractual relationship is defined as any agreement established between House of Georgette and its related entities, regardless of its nature.

2. Recipients of the Data

House of Georgette does not share personal data, except in the specific cases outlined below. If a customer enters a contract for services provided by third-party companies handling personal data, their information may be shared with these companies strictly as needed to deliver those services.

In accordance with applicable law, House of Georgette may share customer data with other companies when necessary to:

Fulfil a contract between the customer and House of Georgette.

Conduct pre-contractual procedures at the customer’s request.

Comply with legal obligations.

Serve the legitimate interests of House of Georgette or a third party.

If customer data is transferred to a third party, we take reasonable measures to ensure it is handled securely and in compliance with this Privacy Policy.

2.1 Subcontracted Companies

House of Georgette may hire third-party subcontractors to process customer data under its instructions and in compliance with laws and this Privacy Policy. These subcontractors cannot share data without prior written consent. They must follow strict security measures and sign agreements detailing processing terms per Article 28 of the GDPR.

2.2 Third Parties

House of Georgette may share customer data with third parties not classified as subcontractors under GDPR. These entities are bound by confidentiality agreements and GDPR compliance. Recipients may include employment agencies, insurers, social networks, consultants, lawyers, and service providers for customer-requested services.

3. Use and purposes of processing customer data

House of Georgette processes customer data for the following purposes:

Managing customer contacts

Billing and collections

Customer registration on the website

Providing access to restricted areas of the website

Enhancing website content and functionality based on customer preferences

Handling information/contact requests

Engaging on social media

Sending newsletters and updates

Organizing events, meetings, and fairs

Providing services and maintaining contracts

Managing accounting and tax obligations

Marketing and business development

Complying with legal and regulatory requirements

Defending legal rights

Responding to authority requests

Recruitment and business growth

Customer relations, including feedback, market research, and service details

Managing vouchers and budgets

Informing customers about new products, services, offers, and campaigns

Promoting participation in campaigns, contests, and loyalty programs

Sending satisfaction surveys
House of Georgette may also combine usability data with anonymous demographics for research to improve website content.

4. Technical, Organizational and Safety Measures

House of Georgette ensures the security and confidentiality of customer data through strict internal policies, regularly updated to comply with legal requirements. We apply appropriate technical and organizational measures to protect customer data, considering the nature, scope, and risks involved. Communication between the customer’s device and our website is secured using HTTPS and SSL encryption.

5. Data Retention

Personal data is stored in secure databases and kept for the period required by law or as necessary for the purposes it was collected. If no legal retention period applies, data will only be stored for as long as needed, unless the data subject exercises their rights to object, delete, or withdraw consent within legal limits.

6. Data Transfer Outside the European Union

House of Georgette may transfer your personal data to countries outside the European Union, which may have different data protection standards. We take measures to ensure the secure transfer of your data and comply with legal requirements, ensuring that the recipient country provides an adequate level of data protection.

7. Use Of Cookies

When you visit our website, small text files called cookies are stored on your device to enhance your browsing experience. These cookies help the website recognize your identity and preferences during future visits. Cookies are only installed with your consent, which is obtained when you accept the cookies banner, unless they are strictly necessary for the website’s functionality. You can manage your cookie preferences at any time through the available preference manager.

8. Third-party tools integrated into the website

Our website integrates with Instagram, allowing interaction through its servers. This may enable us to identify the website you’re visiting and collect data such as your IP address. If you’re logged into Instagram, the data may be linked to your account. To avoid this, log out of Instagram before visiting the website. For more details on Instagram’s data processing, visit: https://help.instagram.com/519522125107875.

9. Use of social media for marketing purposes

To better serve our customers and offer personalized services, House of Georgette may share customer data with social media platforms to display targeted advertisements based on your interests. These platforms may use the data for their own purposes. For more information on how these social media platforms process data, please refer to their respective privacy policies.

10. Right of access to personal data

House of Georgette provides customers with the right to access their personal data. Customers can request confirmation on whether their personal data is being processed and, if so, obtain the following information:

The purpose of data processing

The categories of personal data involved

The retention period for personal data

The right to request correction, erasure, or restriction of personal data, or to prevent its processing

Information on the source of the data if it was not collected from the customer.

11. Procedures for exercising Customer rights

Customers can exercise their rights to access, correction, deletion, or objection by contacting House of Georgette via email at info@houseofgeorgette.com or by mail at Vrijthof 17a, 6211 LD Maastricht, the Netherlands.
House of Georgette will respond in writing (including electronically) within one month of receiving the request. If the request is complex, this period may be extended to two months. If requests are excessive or repetitive, House of Georgette may charge administrative fees or refuse to fulfil the request.

12. Changes to Privacy Policy

House of Georgette reserves the right to update this Privacy Policy at any time. We encourage you to review this document regularly.